1. Verified Stay Eligibility
Only guests who completed a verified reservation at a property are eligible to submit a rating and review.
Reviews must be submitted within 14 days of checkout to preserve memory accuracy and relevance.
2. Prohibited Review Practices
Review Extortion: Guests or hosts may not use reviews or ratings as leverage to demand unauthorized refunds, compensation, or extra amenities.
Fabricated Reviews: Paid reviews, self-reviews by hosts or competitors, and incentivized ratings are strictly forbidden.
Inappropriate Content: Reviews containing hate speech, obscenities, private personal contact information, or defamatory threats will be removed.
3. Moderation, Host Responses & Appeals
Hosts have the right to post a public, professional response to any review left on their property.
If a review violates our written policy guidelines, either party may flag it for review by our Trust & Safety team. Reviews will only be removed for verified policy violations, never solely for negative criticism.
Questions About This Policy?
Our customer support and legal compliance team is available to assist you.