1. Searching & Selecting Properties
Guests can explore stays by destination, date range, guest capacity, and accommodation type (homestays, villas, cottages, boutique resorts, and apartments).
Ensure your search accurately reflects the total number of adults, children, and infants, as property capacity and rates are computed based on declared occupancy.
2. When a Reservation Becomes Confirmed
For Instant Book listings: The reservation is legally confirmed the moment your online payment authorization succeeds and a confirmed Booking ID is generated.
For Request to Book listings: The booking is confirmed only after the Host accepts your request within the designated window and payment is settled.
You will receive an immediate confirmation screen, an email receipt, and an SMS confirmation with stay coordinates and host check-in contact details.
3. Booking Modifications & Special Requests
Date changes or guest-count modifications must be requested through the Platform before the cancellation deadline. Modifications are subject to host approval, current rate adjustments, and property availability.
Special requests (e.g. early check-in, late check-out, specific meal requirements) are not guaranteed until explicitly confirmed in writing by the Host.
Questions About This Policy?
Our customer support and legal compliance team is available to assist you.