1. Our Trust & Safety Framework
Trust is the cornerstone of travel. Pravaasa Stays integrates multi-layer safety protections across user authentication, listing moderation, secure tokenized payments, and 24/7 incident intake.
We continuously audit listings against our Prohibited Properties & Activities rules and swiftly investigate community reports.
2. Dedicated Reporting Actions
We provide clear, actionable intake channels for our community to report concerns:
• Report a Property: If you find inaccurate photos, misleading descriptions, or unsafe property conditions.
• Report a Guest: If a guest violated house rules, caused damage, or engaged in abusive conduct.
• Report Fraud: If someone requested unauthorized off-platform payments or attempted account impersonation.
• Report an Issue: For general booking discrepancies, check-in access problems, or urgent support escalations.
3. IMPORTANT: Non-Emergency Service Notice
PRAVAASA STAYS IS NOT AN EMERGENCY RESPONSE DISPATCHER OR POLICE SERVICE. In the event of immediate danger, medical emergencies, fire, or physical threat, contact your local emergency authorities (e.g. Dial 112 in India, 999 in the UK, 911 in the US) immediately before contacting Pravaasa Support.
Submit a Confidential Report
Our Trust & Safety response team reviews reports within 24 hours. For active emergencies or physical danger, please dial local emergency services immediately.
Questions About This Policy?
Our customer support and legal compliance team is available to assist you.