1. Standard Cancellation Policy Tiers
Each property displays one of the following cancellation tiers selected by the Host:
• Flexible: Full refund up to 48 hours before local check-in time. 50% refund thereafter until 24 hours prior.
• Moderate: Full refund if cancelled at least 5 full days before local check-in. 50% refund thereafter until 48 hours prior.
• Strict: Full refund within 48 hours of booking if check-in is at least 14 days away. 50% refund if cancelled at least 7 days before check-in.
• Non-Refundable: Discounted promotional rates that carry zero refund upon cancellation regardless of timeline.
2. Cancellations Initiated by the Host
If a Host cancels a confirmed reservation, the Guest will automatically receive a 100% full refund including all fees.
Hosts who cancel confirmed reservations without emergency justification may face calendar blocks, administrative penalty fees, and potential listing demotion.
3. Force Majeure & Severe Disruptions
In the event of declared government travel bans, natural disasters, or severe road blockages rendering the property inaccessible, cancellations may qualify for full refund review under our Extraordinary Events protocol.
Questions About This Policy?
Our customer support and legal compliance team is available to assist you.