1. Situations Eligible for Refunds
Valid cancellations submitted within the property's refund eligibility window.
Cancellations initiated by the Host or forced closures due to property uninhabitable conditions.
Duplicate payments or technical billing overcharges verified by our payment reconciliation system.
Failed booking confirmations where payment was deducted but reservation creation failed.
2. Refund Processing & Banking Timelines
Approved refunds are automatically initiated to the original payment method (e.g. UPI, credit card, net banking, or debit card).
While Pravaasa Stays triggers the refund within 24 to 48 hours of approval, bank and card network settlement times vary: UPI refunds typically credit within 1 to 3 business days, while credit card reversals may take 5 to 7 business days depending on your issuing bank.
Questions About This Policy?
Our customer support and legal compliance team is available to assist you.