1. Guest Verification & Arrival Protocol
Check government ID for all arriving adult guests and maintain a physical or digital guest register as required by local hospitality laws.
Ensure the arriving guest matches the registered booking name and that total party size does not exceed confirmed occupancy limits.
2. Securing Your Property
Store personal valuables, sensitive financial documents, and family heirlooms in locked host-only storage areas.
Install functional smoke detectors, fire extinguishers, and clear emergency signage. Outdoor perimeter security cameras are permitted but MUST be disclosed in your listing details (indoor cameras are strictly forbidden).
3. Financial & Communication Safety
Never accept off-platform cash requests, forged wire transfer receipts, or third-party cheque payments for stay balances.
Keep guest communications documented on official messaging channels to facilitate objective review in case of any dispute.
Questions About This Policy?
Our customer support and legal compliance team is available to assist you.