1. Information We Collect
1.1 Information You Provide Directly
Account Information: Name, email address, mobile phone number, profile photo, and passwordless authentication credentials.
Booking & Reservation Details: Check-in/check-out dates, guest counts, special requests, and direct communication messages between guests and hosts.
Host & Property Listing Data: Property name, physical address, geographical coordinates, descriptions, photos, amenities, nightly rates, bank payout details for host remittances, and government identity documentation where required for compliance.
Customer Support: Records of inquiries, chat transcripts, and support tickets.
1.2 Information Collected Automatically
Device & Connection Information: IP address, browser type and version, device hardware model, operating system, and network provider.
Usage & Engagement Data: Pages viewed, search queries, filter selections, referral URLs, and session durations.
Location Information: Approximate location derived from IP address or high-precision coordinates when you explicitly permit location access for nearby stay discovery.
2. How We Use Your Information
To provide, maintain, and improve the accommodation discovery and booking service.
To securely authenticate users via SMS OTP, Email Magic Links, or Google Sign-In.
To facilitate guest-host communication for check-in coordination, house guidelines, and trip updates.
To process online payments, calculate commission splits, and generate official booking confirmations and invoices.
To prevent fraud, detect suspicious activity, enforce platform rules, and comply with applicable tax and reporting laws.
3. When We Share Your Information
Between Guests and Hosts: Necessary contact details (guest name, phone number, booking dates) are shared with the Host once a reservation is confirmed to coordinate arrival.
Third-Party Service Providers: We partner with trusted providers strictly for necessary platform operations (e.g., payment gateways such as Razorpay/Stripe, Google Firebase for authentication, Google Places for discovery maps, and transactional messaging channels). These parties process data only on our instructions.
Legal & Compliance Demands: We may disclose information if required by court order, statutory authority, or law enforcement investigations.
We never sell your personal data to third parties for advertising or marketing brokers.
4. Data Retention & Account Deletion
We retain your personal data for as long as your account remains active or as needed to provide booking records, resolve disputes, and comply with tax audits.
You may request deletion of your account and associated personal data at any time through our Privacy Portal or by contacting support@pravaasastays.com.
5. Your Privacy Rights
Depending on your jurisdiction, you have the right to access the personal data we hold about you, request rectification of inaccurate records, request data portability, or object to processing.
To exercise these rights, submit a request to privacy@pravaasastays.com.
Questions About This Policy?
Our customer support and legal compliance team is available to assist you.